Terms & Conditions

Thank You for visiting ScissorMill!

Our shop is open Monday - Friday from 9 am - 5 pm PST.

Phone: (951) 401-4008

Email: CustomerService@ScissorMill.com

LOCAL? Use coupon code: PICKUP to remove the shipping charges. You are welcome to pick-up your order from our shop. 

RUSH ORDERS are available but you MUST contact us for approval on your purchase before placing it.


COMMUNICATION:
We contact all customers via the email or phone number that is provided during order check out. If you need to contact us please give us a call or text at (951) 401-4008 or email the office here: CustomerService@ScissorMill.com

CUSTOMER RESPONSIBILITIES:
- Slow down and Read Listing Descriptions & Policies before you purchase.
- Log into your email to access your order confirmation, questions & updates
- Communicate with us via call, text, email or Live Chat system. LIVE Chat is available Monday-Friday 9:30am-5pm PST. Phone number is (951) 401-4008 or email CustomerService@ScissorMill.com
- Read your order confirmation email with shipping date (these are sent within 48 hours of every order that is placed)
- Read & Abide by my shipping Policies
- Verify the shipping address is correct - YOU are responsible for making sure we receive the correct address to which you want your package sent.
- For Custom Listings: If you approve the proof we send - that is exactly how your item will be made - regardless of previous conversations. You must take the time to proof-read them and point out the errors if you find any.
- Understand that you are ordering CUSTOM products. Each one is designed and produced individually. **This takes time**

SHIPPING POLICIES:
The US Postal Service and FedEx Ground are the delivery methods we use. USPS guarantees 2-3 day delivery with priority mail after production. FedEx Delivery has a 3-5 business day delivery time after production.

**Customers have 5 days from the delivery date (per tracking information) to report broken products. If you are not available to inspect the contents within that time frame, please ask someone to do it for You.** No Exceptions. Since glass is so fragile I must put a limit on the amount of time I am liable for any damages.

If You receive an order that has been damaged by shipping, please contact us ASAP and ScissorMill will replace it free of charge as soon as possible. Free replacements will only be sent after our office has received a picture of the damages. Pictures are very helpful so we can collect postage insurance. The fastest way to report a broken/damaged shipment is by texting ScissorMill (951) 401-4008 a cell phone picture(s) along with your name and order number.

  • If your purchase is incorrect or damaged, Don't be afraid to talk with us.
  • We will do our best to fix, replace, or refund a product if you are not satisfied. It's very important to us that you enjoy your purchase.

If for any reason the address You entered on the invoice was incorrect and Your package is returned to us we will contact You as soon as we can. A private listing will be set up for You to buy the postage a second time with a new shipping address.

➤The products we create are very important to us. It weighs on our conscience when a customer is unhappy with their purchase. We spend a lot of time designing and creating each specific order. If our product makes a positive impression there is a good chance ScissorMill will be recommended to others and keep our business strong. We are constantly aware of this and very grateful for the positive feedback that we receive.
➤It is very important that you convey every detail you would like to have personalized. We offer designs to choose from - which can all be altered (within reason) to fit your need. However, never assume we "would know" how you want it. It is always best to send us an email, LIVE Chat, call or text with us to verify we can make what you need.

Custom items are non-returnable.

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